Nagarro ES covers every form of service desk, including both first and second-level service. Depending on your specific needs and preferences, service desk activities can be delivered in a variety of models:
- Shared: The customer is integrated in an existing service desk team.
- Dedicated: A permanent team that does not work for any other customers is assigned to the customer.
- Combined: A permanent team is assigned to the customer but is backed by a shared team to cover peak periods.
This entire service can be provided with 24/7 coverage from within Germany. Nearshore and offshore components are available on request.