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SAP CX: turning clients and staff
into fans

In an ever faster digital world, the user/customer experience becomes a key competitive advantage. With the SAP CX Suite, you will make clients and staff fans.

Individualized, networked, and transparent with the SAP Sales Cloud

These are the buzzwords not only for customer communication, but also for pipeline management. A networked CRM solution gives sales managers a transparent overview of the pipeline and an individualized angle on the clients. The sales team is then always up to date with its customer communication.

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Targeted, inexpensive, and automated with the SAP Service Cloud

As the level of digitalization increases, so too does the volume of support requests via all the different communication channels. This calls for professional management to achieve targeted, inexpensive, and automated processing. This is how companies can make their services their calling card!

Provide experiences with the SAP Commerce Cloud

Quality serves as the foundation for successful e-commerce. Product, content, and process quality creates an unforgettable shopping experience for the customers. And they don’t even notice just how efficiently shop sales, payment processing, suppliers, and deliveries are integrated. Because this is the promise made: a seamless experience externally and full integration internally. As such, the SAP Commerce Cloud serves as a key component of your digitalization strategy as part of omnichannel management.
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Building up and maintaining trust is an absolutely critical task. Networked systems serve as the basis for swift reactions and maintaining an overview.

We will help you exploit the potential offered by the SAP CX Suite

We will help you optimize your business processes and your upcoming digital structure transformation. For us, it’s a question of presenting a sound basis for your future decisions and selecting the right IT solutions from the SAP Customer Experience Suite.

Fit for the future

As part of the SAP ecosystem, CX allows your IT landscape as a whole to develop.

 

Transparent

Thanks to end-to-end processes, CX allows for maximum transparency in the sales process and in the customer journey.

Mobile

The systems function on all devices and can be reached irrespective of location.

 

Efficient

Automation reduces response times, allowing sales and service teams to act more quickly.

Your contact
Thomas Joachim, Head of SAP Customer Experience Consulting

“Building up customers’ trust and maintaining it is one of the most business-critical challenges there is. We assist our clients in shaping their customer experience solutions and are your trusted adviser.”

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